This course emphasizes the critical link between effective data management and successful change management, highlighting the importance of having dedicated expertise in managing change. While many organizations have subject matter experts (SMEs) for key disciplines, few have an SME focused on change management, which can hinder overall efficiency. Building upon the foundational principles of Enterprise Configuration Management (ECM) introduced in previous courses, this course outlines the roles, responsibilities, and workflows necessary for world-class change management. It reaffirms the power of the CM2 closed-loop and fast-track change processes, offering organizations a competitive advantage by reducing quality issues and minimizing corrective actions. Upon implementing the methodology presented in this course, organizations will gain a new perspective on change management as a strategic asset.

Change Management Business Process: The What, the How and the Who. Its more than just a tool workflow. Students will be able to understand these key concepts and more:

• The Change Leader roles & responsibilities
• Robust change assessment & impact analysis within the Enterprise Change Assessment
• The Change Request Board membership, business decisions and change track criteria
• The Change Implementation Board: The functional leaders who oversee and authorize resources for implementation
• Creating clear and concise change documentation for a traceable quality record, i.e. planned vs actual change
• Understanding the benefits of a proper change sequence and the repercussions of out of sequence changes
• Aligning prioritization and intentional use of resources towards business goals and objectives
• Understanding industry best practices and lessons learned
• Self assessment